Delivery Information

Delivery information.

We charge a flat fee of £3 for orders below £18. Orders over £18 are delivered for free within mainland England, if you are unsure about delivery cost please call us on 0870 068 0688.

Mid Wales Water also offers a next day delivery for most of our products. If you require this service, please call into our office to order and confirm delivery costs.

Delivery Schedule

Shipping And Handling

We will normally send your order to you the next business day. You should normally receive your order within 7 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

National Salt Deliveries

Our national salt deliveries are handled by the national pallet network.

For all orders over 10/20 bags/packs, we will be delivering out on pallets. All deliveries of pallets will be a kerb side delivery and as such, it will be the recipient's responsibility to move or unload these pallets.
Pallets will be left with the buyer, so it will also be your responsibility to dispose of your used pallet.
For orders over 1000kg, a fork lift is required to unload and move your pallet order. Our second party delivery service may reserve the right to refuse delivery if you do not have the required tools to move your order and a delivery price may be applicable to failed deliveries.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security

Credit Card Security

For your security and peace of mind we use a leading online authorisation service called Sagepay your card details are securely encrypted and never held in plain text format.


We guarantee your satisfaction. If we make a mistake or a product we send doesn't meet your expectation, please contact us by email or by phoning 0870 068 0688 so we can put things right.